Booking terms

Request and confirmation

The form on this website sends a booking request, not a binding reservation. The request places the guest under no obligation and is free of charge.

A reservation comes into existence only once the host confirms it explicitly by email. We reply within 24 hours. Until confirmation the dates remain available to other guests.

Prices and what is included

Prices are shown in euros per night for the whole apartment, regardless of the number of guests up to the stated maximum.

The price includes bed linen and towels, water, electricity, use of air conditioning, WiFi, one parking space, the final cleaning and the tourist tax. No charges other than those stated in the booking confirmation are added.

Payment and deposit

Sending a booking request places no obligation on the guest and costs nothing. A payment obligation arises only once the host confirms the reservation.

With the confirmation the host sends the details for a deposit of 30% of the total price, payable by bank transfer within 14 days of the confirmation and no later than 7 days before the arrival date. The exact amount and due date are stated in the confirmation.

If the deposit is not paid by that date, the host may cancel the reservation and offer the dates to other guests. The guest is notified of the cancellation by email.

The balance is paid in cash on arrival. This website does not collect card details and does not process payments.

Cancellation and changes

A deposit that has been paid is not refunded if the guest cancels or does not arrive, regardless of how much time remains before arrival. Paying the deposit takes the dates off the market, so it compensates the lost letting opportunity.

The guest knows this before sending a request: the condition is stated on the booking form and in the confirmation.

Cancelling before the deposit has been paid creates no obligation — an email is enough.

Changes to the dates are possible with the host’s agreement and subject to availability. If agreed, the deposit paid is transferred to the new dates.

If the host is unable to provide the accommodation for exceptional reasons, the full amount paid is refunded, including the deposit.

Arrival and departure

Check-in is possible from 14:00 and check-out is by 10:00. Other times can be arranged in advance.

On arrival guests must present an identity document so their stay can be registered with the authorities, as required by law.

House rules

Only the number of guests stated in the reservation may occupy the apartment. Additional guests must be agreed in advance.

Smoking is permitted outdoors only. Please observe quiet hours between 23:00 and 08:00.

Pets may only be brought by prior arrangement.

Liability

Guests are liable for damage they cause to the property and its equipment.

The host is not liable for loss of or damage to guests’ personal belongings, nor for circumstances beyond the host’s control such as interruptions to electricity or water supply or adverse weather.

Complaints and disputes

You may submit a written complaint about the quality of the service by post to Riječka ulica 9, 23251 Mandre or by e-mail to info@ostaric-apartments.com. We will confirm receipt without delay and send a written reply within 15 days of receiving the complaint.

Accommodation services provided on a specific date are exempt from the statutory 14-day right of withdrawal. Cancellation is possible under the terms set out in these booking terms.

These terms are governed by the law of the Republic of Croatia, and the competent court is the one having jurisdiction over the location of the property.